Please note delivery times are from point of dispatch. Order processing and packaging can take a couple of days depending on stock levels of some products.
All orders are sent out via Royal Mail’s first class signed for service or My Hermes 2-3 day signed for courier service. Our administration system automatically sends customer emails on the day of despatch.
Exchanges / Cancellation of order or Returns
Please note our products are all individually handmade and unique so they may differ slightly to the image.
In compliance with EU Distance Selling Directive retail customers may cancel or exchange their order by returning the order within 14 days from the receipt date of the goods. They must be unopened and unused, in their original packaging and in their original condition. The full value of the goods will then be refunded, less the original delivery charges. All returns must be sent back via Royal Mail Signed For so receipt can be tracked. Please email: email@example.com with your order number before returning any goods.
All returns are the responsibility of the customer. Heavenly Bubbles do not accept responsibility for items lost or damaged in transit.
Please inspect your order immediately and contact us via email within 48 hours (with images of the product if possible) to firstname.lastname@example.org if the goods you receive are damaged or incorrect so that we can address the problem and notify Royal Mail/My Hermes. If your delivery is incorrect please send back to us and we will dispatch replacements and refund any return postage costs. These Terms and Conditions do not affect your statutory rights.
In the case of non delivery in the UK please wait for 4 working days from the date of your despatch email in case there are any delivery Issues.